Legal
Refund Policy
Effective October 26, 2026. Version 2.
Ask within 60 days of your first payment and we refund your plan fees. The start fee has its own rule below. You do not need a reason.
1. The Rule
Ask within 60 days of your first payment for Vigilance, and we refund your plan fees. You do not need to give a reason.
| What you paid | What comes back |
|---|---|
| Monthly fees for every plan | All of them |
| A yearly payment | All of it |
| The $2,500 Done For You start fee | All of it, if we miss either one: setting up every computer joined on your setup call, or sending your written review within 14 days of that call. If we do both, the start fee stays with us. |
The rule applies once for each company.
Stripe keeps its own processing fee on a refunded payment. We pay that fee.
2. How to Ask
Email support@vigihq.com from the address on your Stripe receipt, or name your company in the email. Write "Refund" in the subject. That is all we need.
3. When the Money Comes Back
We start the refund in Stripe within 2 business days of your email. We tell you by email when we start it. Your bank then shows it on its own schedule. Stripe sends the money back to the card you paid with.
4. What Happens to the Service
The service ends when we start the refund.
- We turn your computers off. Each computer stops Vigilance within about 6 minutes.
- npm, pnpm, yarn, bun, pip and uv on your computers go back to the registries they used before.
- Vigilance removes itself from each computer within 30 days. Nobody needs to do anything.
- We delete your company secret for count codes. We keep your readout, reports and counts for 2 years, as our Privacy Policy says. Email support@vigihq.com and we delete them sooner, except the payment records that tax law makes us keep.
5. After 60 Days and When You Cancel
After 60 days from your first payment, we do not refund a month you already paid for. You can cancel a monthly plan at any time. Vigilance then runs to the end of the month you paid for, and stops. Nothing more is charged. On the end day, we send any credit left on your account back to your card.
A yearly plan renews each year. We email you 45 days before each renewal, with the date and the amount. Cancel before the renewal date and nothing more is charged. After 60 days, we do not refund the rest of a paid year.
If something you paid for does not work, email support@vigihq.com and we make it right.
6. Other Ways of Paying
The same rule applies to a payment by Stripe invoice, for companies that need an invoice and a purchase order. We send the money back through Stripe, the same way you paid.
7. Your Rights Under the Law
Nothing in this policy takes away a refund right that consumer law gives you.
Modul4r Solutions, 18207 61 Ave NW, Edmonton, AB T6M 1T6, Canada